returns

Returns happen. It’s ok! Here’s is what you need to know if you would like to return an item.

  • Let us know you’d like to return within 14 days of your receipt of the order

  • Please ensure the items you’d like to return haven’t been used and are in their original packaging.

  • Unfortunately consumable or hygiene related products can not be returned.

To return an item, please email hello@goodlivingscotland.com with the following:

  • Your name and contact details

  • Your order number

  • The item you wish to return and your reason for returning the item

We’ll then contact you with details of where you can return the item (in most cases, the customer will need to pay the return shipping costs). Once we receive the returned item we will issue a refund as soon as possible. 

If however, you would like to return an item because it has arrived damage or faulty, please contact us at hello@goodlivingscotland.com and we’ll do our best to make it right.